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Booking Conditions Reservations for FastTrack services are available through www.fasttrack.in.th and your authorized travel agency. Payment for services can be made through your agent or directly online through direct debiting of your credit card. Require booking 1 day in advance before service date. Once your payment has been verified by us, your booking is confirmed. When the booking is confirmed you will receive an e-mail from us containing a Service Voucher. FastTrack will render only services stated on the Service Voucher. Changes or Cancellations You are able to change or cancel your reservations via our website www.fasttrack.in.th, Deadline for reservations changes or cancellations is 24 hours before arrival of the flight stated on your voucher. By accepting these conditions, you agree to allow us to debit you a 25% service fee or minimum Thai Baht 500, whichever is higher, for changes later than 24 hours before arrival of the flight stated on your voucher Cancellations of service must be received and verified by us minimum 24 hours before arrival of the flight stated on your voucher. Cancellations are subject to a 25% cancellation fee or minimum Thai Baht 500, whichever is higher. Flight Delays If the flight stated on your voucher is delayed, we will check the flight information in advance and adjust your pick up time accordingly. In case you have connected from another flight and have been delayed from your point of origin, we are not able to verify your new arrival. Also, due to airline regulations we are unable to verify that you are physically on board the flight. If you are unable to locate the FastTrack representative at the gate for any reason, it is your responsibility to call the number shown on your voucher before making alternative arrangements. Documentation and Visas All customers must be in possession of valid travel documents including visa to enter Thailand if such is needed. It is not possible to facilitate customers needing visas on arrival to Thailand. Meeting point Arrival: The FastTrack representative will meet you at the arrival gate of your flight with a sign stating your name. Departure: The FastTrack representative will meet you at the curb-side of the passenger terminal. Conditions for Arrival and Departure Services Services rendered are subject to Thai Immigrations and Customs regulations, and our staff are instructed to comply with such regulations. Our staff will assist you with carrying luggage. One piece of medium sized luggage is allowed per person. Additional hand luggage following airline regulations is also allowed. Any cost incurred in transferring extra luggage is not included in the price. If you have purchased Departure Services, our staff will pick you up at the curb-side, assist you at check-in, assist you through immigration formalities and drop you off at the departure gate. If your Service Voucher includes access to a lounge, our staff will pick you up at the curb-side, assist you at check-in, assist you through immigration formalities and drop you off at the lounge. 30 minutes before departure of your flight, our staff will pick you up at the lounge and escort you to the departure gate. Conditions for Limousine Transfers Maximum limousine waiting time is two hours after the actual arrival time of your flight. After this time, the vehicle will be released. Limousine transfers will be carried out in the type of car stated on your voucher. Limousine Service has been subcontracted to Bell Transport Co., Ltd. Price includes driver, fuel, toll-way and expressway charges, insurance for passengers and personal belongings. If travelling with small children and infants we are unable to supply special infant seats for use in the vehicle. Travelling with children and infants without special seats in our limousines is at your own risk. If you have reserved a FastTrack Limousine for your departure flight, the FastTrack limousine will pick you up from your Bangkok location three hours before the scheduled departure time of your flight. Once you reach the airport, the FastTrack representative will meet you at the curb-side of the passenger terminal. Your limousine driver will coordinate with the FastTrack representative. One piece of medium sized luggage is allowed per person. Additional hand luggage should be small enough to be carried on your lap during the limousine transfer. Any cost incurred in transferring extra luggage is not included in the price. Expressway and toll-way fees are included in the price of your transfer(s). Our subcontracted drivers are instructed to use expressways, if available, at all times in order to get you as fast as possible to/from your city destination. If your pick up/drop off details change, you must amend your booking immediately. This can be done via our website www.fasttrack.in.th, by e-mail to booking@fasttrack.in.th with a reconfirmation received back from us, or by telephone +66 (0) 2253 7010-4 Conditions for CIP First Class Lounge Services Lounge Services rendered are those stated on your voucher. Lounge Services have been subcontracted to Louis’ Tavern Co.,ltd. Only the number of passengers stated on your voucher will have access to the lounge. Additional passengers are subject to additional charges as advised by our lounge staff. Other conditions Tips are not included in the prices. These are subject to your own discretion. K S & S Travel Service Co., Ltd. (KS&S) and its subcontractors for the FastTrack product are not responsible for injuries. We do recommend that you have a valid personal accident and/or travel insurance policy when travelling. Complaints Complaints should be addressed to: KS & S TRAVEL SERVICE CO., LTD. e-mail: booking@fasttrack.in.th Please note that K S & S Travel Service Co., Ltd. (KS&S) does not automatically admit to liability or other claims by accepting potential complaints. |
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